The Maven Team
We love what we do.
We are a team that loves what we do, with a focus on supporting each other as well as all of our lovely guests. We want you to feel like your best self every time you leave Maven!
Our specialty is creating looks that are custom designed for each individual guest. From your features & lifestyle to your personality and budget, we will partner with you to create a look that makes you feel excited!
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Where do I park?
Maven is located in the downtown area of Franklin just outside the center. There are public parking spots in front of the salon and in front of each of the 3 gas stations next to and across from us. There is also a small lot to the left of the building that we can use as long as we are not blocking any cars. This lot does at times get full. If these spots are not available any of the downtown parking is only a short walk to Maven.
Green Circle Certification
We are partnered with Green Circle Salons in order to recycle 95% of the beauty waste created by our salon! This has been a goal of Maven's for a long time and we are beyond excited to be making all of you feel beautiful while doing our part to keep our planet beautiful.
Prominent Salon In Franklin
Our History
When Maven opened, in 2016, Vannessa had two main focuses. First, designing an experience for guests that offered approachable luxury with unmatched relaxation & professionalism. Second, building a training program for new stylists and a culture that through education, self care, and support would help team members to fulfill their dream lives, whatever that looks like.
"Helping people to see, feel and believe in their best self is what it has always been all about a Maven. From the guests that walk through our door, our team & their families to the UPS man who delivers with a smile, our neighborhood friends who walk by, our fellow stylists and salon owners, others in our community. "
Maven is a place where community, kindness, luxury and beauty all come together to create something magical.
Our Policies
the small print
Cancellation Policy
In order to continue providing the best possible scheduling options to our guests, We require 48 hours notice should you need to cancel or reschedule your visit. Should you cancel any part of your appointment with less than 48 hours notice, a 30% fee of canceled service does apply and will be due before a new appointment is scheduled.
Cancellations made after the appointment time has started or not showing up for your appointment, will result in a fee of 70% of services and will be due before a new appointment is scheduled.
Canceling part of your service or reducing your service time must be done in the same cancellation window or is subject to cancellation fees.
Running Late Policy
At Maven it’s important to us that we can give you an experience we can be proud of. We understand life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled or services reduced to prevent rushing or taking time from the guest after you.
Please let us know as soon as possible if you are going to be late. Past Appointment Cancelation fees of 70% will be applied for cancellations due to late arrival.
Children, Safety & Salon Environment Policy
Our guests safely and the environment we provide for our services is our top priority. Only guests receiving services may be in the salon during an appointment. A child or person with special needs who are receiving services may be accompanied by one parent, guardian, or caretaker.
In order to maintain the standard of our small space, we ask all cell phones be placed on silent while receiving services and you keep phone conversations to a minimum in order to be respectful of the guests around you. We ask that you do not use speakerphone, video calls, or audible sounds unless you are using headphones.
At Maven everyone is welcome, has a right to feel safe and cared for in our space and we don’t solve our problems by tearing anyone down. Discriminatory and derogatory statements are not in alignment with our culture and will not be tolerated.
Returns
We strive to offer the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and 14 days from your smoothing services and we are happy to correct anything that did not meet the agreed upon expectation no additional charge. Should you make a retail purchase that you are unsatisfied with, we accept retail exchanges at full credit for 30 days from your initial purchase
