Your Maven Experience

 

Established in 2016, our elegant four-chair salon is home to a team of remarkable human beings who can't wait to welcome you to be a part of our family.

 

  We know you want to be understood, cared for and know that you are in excellent hands. 

 

What we want for you is to come to Maven knowing that when you leave, you're feeling like your best self.

Where do I start?

 

Get to know our team and see if there is a stylist that feels just right for you.

Read about our New Guest Experiences

Or get started in scheduling your first session. 

CANCELLATION POLICY

In order to continue providing the best possible scheduling options to our guests, We require 48 hours notice should you need to cancel or reschedule your visit. Should you cancel your appointment with less than 48 hours notice, a 30% fee of canceled service does apply and will be due before a new appointment is scheduled. Cancellations made after the appointment time has started or not showing up for your appointment, will result in a fee of 70% of services and will be due before a new appointment is scheduled. 

RUNNING LATE POLICY

At Maven it’s important to us that we can give you an experience we can be proud of. We understand life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock, the appointment may have to be rescheduled or services reduced to prevent rushing or taking time from the guest after you. Please let us know as soon as possible if you are going to be late. Past Appointment Cancelation fees of 70% will be applied for cancellations due to late arrival. 

RE-DO's & RETURNS

We strive to offer our guests the highest level of guest satisfaction. If you are having challenges with your cut or color, let us know within 7 days of your visit and we are happy to correct the issue with no additional charge. Should you make a retail purchase that you are unsatisfied with, I will accept 
retail exchanges at full credit for 90 days from your initial purchase

OUR LEVEL SYSTEM

Each stylist at Maven works on a performance and education-based level system. 

 

This gives our guests the opportunity to choose a level that best fits their needs and their beauty budget. It also provides a career path and growth opportunities for our team.

 

 The level of each stylist is determined by education, level of guest care and demand on their salon time.

THE MAVEN TRAINING PROGRAM

Whether they’re new to the industry or new to our salon, our stylists go through our in-depth Maven In Training Program, a program we take great pride in.

 

 The best way for our New Talent stylists to become better at their craft is by allowing them as many opportunities as possible to work with Mentoring Stylists and provide services themselves.

 

All appointment consultations will be accompanied by a mentoring stylist. 

WHERE DO I PARK?

Maven is located in the downtown area of Franklin just outside the center. There are public parking spots in front of the salon and in front of each of the 3 gas stations next to and across from us. There is also a small lot to the left of the building that we can use as long as we are not blocking any cars. This lot does at times get full. If these spots are not available any of the downtown parking is only a short walk to Maven. 

GREEN CIRCLE
CERTIFICATION

We have partnered with Green Circle Salons in order to recycle 95% of the beauty waste created by our salon! This has been a goal of Maven's for a long time and we are beyond excited to be making all of you feel beautiful while doing our part to keep our planet beautiful.

I HAVE ANOTHER QUESTION

For the fastest possible response, email Support@mavenhaircompany.com

Want to hear more about “The Maven Experience?” Check out our

NEW GUEST page!

At this time we do not have team members available to answer phones. But we regularly are checking emails. 

Questions, Comments, or Concerns?

Send us an Email at: support@mavenhaircompany.com

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© Maven Hair Company Created by Rachel Petitt 

co-designed by Vannessa Houlihan

Photography by @focusedlensman